Shipping policy
All orders are processed by our small team at our Halifax warehouse! Shipping times displayed are determined by our delivery partners, UPS and Canada Post, and are estimates of how long it may take your package to arrive once it leaves our warehouse. These times can be affected by weather, processing delays, and volume. Please allow roughly 2 to 7 business days for warehouse processing.
Do you offer free shipping?
We offer Free Shipping on orders with a subtotal of $150 within Canada (before taxes and after any discount codes). The Free Shipping option will automatically appear on the shipping page during checkout if you qualify.
We also run several Free Ship days throughout the year, and Loyalty members can redeem points towards a free shipping voucher!
How long will it take to get my order?
Our warehouse team processes all orders within roughly 2 to 7 business days (Monday to Friday 8 am to 4 pm AST, excluding holidays).
Once your order is packed, you will receive a shipping email with your tracking number - keep an eye on your junk folders for confirmation and shipping notifications! Please allow up to roughly two business days for your tracking number to update.
Do you ship internationally?
Yes! However, at this time, we are not able to accommodate shipping to the USA due to recent tariff/duty changes. All available shipping methods will appear at checkout once you have entered your desired shipping address.
Please note that warehouse processing times are not included in delivery estimates seen at checkout. Once parcels leave our warehouse, the shippers will fulfill your delivery based on your selected shipping method. As we outsource our shipping, we are not responsible for shipping timelines or delays by Canada Post or UPS.