Refund policy

RETURN POLICY

Shoppers can return eligible items in their original condition to our warehouse (or in person at an East Coast Lifestyle store) within 30 days with proof of purchase. Items returned beyond this window or without proof of purchase are not eligible for refunds.

Please ship your items back to our warehouse and include our Return & Exchange Form with your order details and request in your package. Shoppers are responsible for covering the shipping costs to return items to our warehouse. If processing an exchange, we cover the cost of shipping to ship exchanged items from our warehouse to you. Please note that original shipping costs are non-refundable. Additionally, if you reject your parcel, the cost of returning it to our warehouse will be deducted from your refund. We recommend selecting a tracked shipping method to receive delivery confirmation - we cannot guarantee or be held responsible if we do not receive your returned items.

As we outsource our shipping, we are not responsible for shipping timelines or delays by Canada Post or UPS.

Please note, our warehouse can only process returns for items purchased directly from ECL’s online store (website or app).

RETURN ELIGIBILITY 

To be eligible for a refund and/or exchange, your non-final sale item(s) must be unused, unworn, and in the original condition and packaging (if applicable) that you received it in with proof of purchase. If the returned item(s) is not in original condition (presence of pet hair, stains, odour, washed/worn, etc.), it will not be eligible for exchange/refund.

Permanently marked-down items (ending in .99) and charity items are considered final sale and cannot be returned or exchanged. Final sale details can also be found in product descriptions online. Items purchased at our Retail Partners, such as Pseudio, cannot be returned to East Coast Lifestyle.

To speak with a member of our Customer Care Team directly, email us at info@eastcoastlifestyle.com.